Customer Service

Job Description:

Handling queries from international customers on call

Handling customer tickets & providing support via email

Handling Facebook comments and chat process

Responsible for receiving, investigating and responding to all customer inquiries regarding the products and services.

Will troubleshoot problems and coordinate with various internal departments to resolve problems.

Interact with customers by phone, e-mail or online chat concerning various care issues.

Provide hands-on support of customer care initiatives such as automated provisioning, online billing, order tracking and detailed account management.

Solicit cross-selling and up-selling opportunities within the customer care experience.

Candidate should be ready to work during night shift (US working time)

Experience Required - 2 years , BPO, Customer Support, Call Centre

Required Skill Set:

Excellent fluency in spoken English

Capable of speaking in American accent (preferred)

Strong command over written English