Technical Support Engineer (Windows)

Key Responsibilities

o    Management and resolution of technical issues logged by customers in the U.K.

o    Drive improvements in process and culture within the RM group, with a focus on both internal and external customer satisfaction.

o    To manage, maintain and develop own technical expertise.

o    Contribute to technical support knowledge base.

Mandatory Skills

o    Expertise in Win 2008/2012 servers, Win 7,8,10 clients.

o    Expertise in Active directory & group policies, DNS, DHCP, TCP/IP, IIS.

o    Expertise in Virtualization technologies like VM ware, Citrix Xenapp and Xendesktop, Hyper V.

o    Experience with email solutions Microsoft Exchange 2010/2013 and Office 365.

o    Experience in managing Antivirus products (Symantec corporate edition, Sophos).

o    Expertise in Backup solutions (Symantec backup exec, Windows backup, Veeam, Microsoft DPM).

o    Exposure in troubleshooting hardware issues.

o    Familiar with storage technologies, SAN and RAID concepts.

Desired Skills

o    Knowledge of remote support tools.

o    Exposure to Apple technologies.

o    Exposure to basic PowerShell commands.

o    Configuring and troubleshooting VLANs, switches, routers.

o    Exposure to mail security concepts like Symantec mail security for Exchange, Sophos antispam.

o    Familiar with Wireless technologies like Meru, Cisco ,Juniper networks.

Competency Requirement

o    Should be customer focused with an eye on customer satisfaction.

o    Excellent communication skills, both written and verbal.

o    Good planning, organizing & time management skills.

o    Must be a team player, energetic with a positive attitude.

o    Knowledge of ITIL framework.