Thursday, October 22, 2020
TSE / TSM
LocationIndore
Job typePermanent
SalaryNA
Experience2 - 10 Years
- Adheres to all the defined processes including client engagement guidelines.
- Stays in regular touch with all customers in the given portfolio to service the account in a holistic manner.
- Ensures all customer details are updated regularly in the CRM tool.
- Conducts ongoing usage analysis to gauge service effectiveness.
- Leverages market data to develop/enhance the current business relationship.
- Conducts periodic audits and collect positive feedback for marketing purposes.
- Reviews all major deliverables to ensure quality standards and customer expectations are met.
- Ensures that customer's goals and expectations are being met.
- Responsible for the optimal use of purchased services leading to increased revenue from customer base.
- Proactively finds ways to build the client's business and grow accounts.
- Identifies up-sell and cross-sell opportunities for current customers to increase company revenue and customer use of the DigiLatern's services
- Other duties as assigned by the top management
- Domain Understanding of HealthCare, Travel and Hospitality preferred.