Thursday, October 22, 2020

TSE / TSM

LocationIndore

Job typePermanent

SalaryNA

Experience2 - 10 Years


  • Adheres to all the defined processes including client engagement guidelines.
  • Stays in regular touch with all customers in the given portfolio to service the account in a holistic manner.
  • Ensures all customer details are updated regularly in the CRM tool.
  • Conducts ongoing usage analysis to gauge service effectiveness.
  • Leverages market data to develop/enhance the current business relationship.
  • Conducts periodic audits and collect positive feedback for marketing purposes.
  • Reviews all major deliverables to ensure quality standards and customer expectations are met.
  • Ensures that customer's goals and expectations are being met.
  • Responsible for the optimal use of purchased services leading to increased revenue from customer base.
  • Proactively finds ways to build the client's business and grow accounts.
  • Identifies up-sell and cross-sell opportunities for current customers to increase company revenue and customer use of the DigiLatern's services
  • Other duties as assigned by the top management
  • Domain Understanding of HealthCare, Travel and Hospitality preferred.

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Reference number HCP#RQN/51772/14


Posted By jyoti.patel@adecco.co.in